FAQs

FAQ (Frequently Asked Questions)

1️⃣ How do I place an order?
 Simply browse our products, add your favorites to the cart, and proceed to checkout. Fill in your delivery details and select a payment method to complete your order.

2️⃣ What payment methods do you accept?
 We accept online payments via Stripe (debit & credit cards) and Tabby.

3️⃣ Do you ship internationally?
 Yes! We ship worldwide. Delivery times and shipping fees vary by country. Customers are responsible for any customs duties, taxes, or import fees in their country.

4️⃣ How much does shipping cost?

●      UAE: Starting at AED 18

●      International: Starting at AED 55

●      Free shipping for orders over AED 100 (UAE) or USD $100 (international)

5️⃣ How long will delivery take?
 Delivery times depend on your location and local customs:

●      UAE: 1–2 working days

●      GCC & Wider Middle East: 3–5 working days

●      UK: 5–7 working days

●      Europe: 5-7 working days

●      Australia: 5-7 working days

●      Other countries: 5–7 working days

6️⃣ Can I track my order?
 Yes! Once your order is shipped, you’ll receive a tracking number via email or WhatsApp.

7️⃣ Can I return or exchange my order?
For hygiene reasons, we cannot accept returns or exchanges on opened or used beauty products. If your item arrives damaged, defective, or incorrect, contact us within 48 hours for a replacement or store credit.

8️⃣ Who do I contact for questions or support?
 Email us at info@gudosgallery.com.